Regional & Central Operations
- Own end-to-end operational performance across all assigned cities and states
- Coordinate and monitor ground logistics fleet
- Act as control tower — monitor order lifecycle from creation to closure daily
- Track pending/failed pickups, aging orders, escalations, and exceptions; drive timely resolution
- Ensure SLA, TAT, pickup success, and delivery success metrics are consistently met
- Drive continuous process improvements to eliminate recurring failures
Vendor & Partner Management
- Own relationships with logistics partners, transport vendors, warehouses, and service providers
- Drive performance through structured data-backed reviews and action plans
- Ensure SLA and contractual compliance; manage escalations with clear ownership and TAT
- Conduct regular business reviews; identify gaps and implement corrective actions
Data Analytics & Insights
- Analyze operational dashboards to identify trends, root causes, and efficiency gaps
- Build and maintain performance scorecards for regions, cities, and vendors
- Translate data into actionable recommendations to improve cost, speed, and experience
Technology & Process Excellence
- Leverage platforms for visibility and control; champion adoption of new tools and dashboards
- Collaborate with Product and Tech teams to identify automation opportunities
- Enforce SOP compliance across all operational stakeholders
Field Operations & Governance
- Conduct regular field visits to partner locations, warehouses, and hubs
- Perform audits; identify operational gaps and implement fixes with accountability
- Ensure adherence to safety, quality, and operational standards
