Title: Backend Support Associate
Location : Noida
Experience: 2-3 years
Job Summary
We are looking for a highly organized and detail-oriented Sr. Executive – Backend Support to support sales, dispatch, and customer coordination activities in a copper manufacturing environment. The candidate will be responsible for order processing, documentation, MIS reporting, inventory coordination, and ensuring smooth communication between customers and internal departments.
Required Qualifications-
.Bachelor's degree in commerce, Business Administration, Marketing, or related field.
. MBA will be preferred.
Key Responsibilities
Sales & Order Management
- Process customer inquiries, RFQs, quotations, and sales orders.
- Coordinate with the sales team for order confirmations and follow-ups.
- Maintain customer records, pricing sheets, and product specifications.
- Track order status from receipt to dispatch and update customers accordingly.
Production & Planning Coordination
- Coordinate with the production team regarding order schedules and delivery commitments.
- Monitor production status and ensure timely execution of customer orders.
- Support planning activities by sharing order forecasts and customer requirements.
Documentation & Reporting
- Prepare and maintain quotations, proforma invoices, sales orders, and other commercial documents related to sales activities.
- Generate daily, weekly, and monthly MIS reports related to sales, dispatch, and inventory.
- Maintain accurate records of customer communications and transactions.
Dispatch & Logistics Support
- Coordinate with logistics and dispatch teams for timely shipment of materials.
- Ensure dispatch documents such as E-way Bills, Invoices, Packing Lists, and Transport Documents are prepared accurately.
- Track shipments and provide delivery updates to customers.
Inventory & ERP Management
- Update and maintain data in ERP systems.
- Monitor stock availability of finished goods.
- Coordinate with stores and production teams regarding inventory requirements.
Customer Coordination
- Handle customer queries related to orders, deliveries, product specifications, and documentation.
- Maintain strong relationships with existing customers through regular follow-ups.
- Support complaint resolution by coordinating with Quality and Production departments.
- Payment Follow-ups against the invoices.
