Vendor Management
- Own end-to-end relationships with all transport vendors and manpower agencies
- Drive structured performance reviews; enforce SLA and contractual commitments
- Manage vendor onboarding, operational readiness, and ongoing governance
- Identify and resolve gaps through action plans with clear ownership and timelines
Workforce Management
- Manage deployment and daily productivity of 200+ pickers across locations
- Coordinate with staffing partners for hiring, replacements, and demand-driven planning
- Monitor attendance, absenteeism, and attrition; intervene before it impacts operations
- Ensure headcount aligns with business demand forecasts at all times
Transport & Fleet Operations Governance
- Oversee availability, utilization, compliance, and performance of 150+ vehicles
- Track fleet productivity metrics; hold transport partners accountable against targets
- Coordinate with regional teams to ensure zero unplanned operational disruptions
Billing & Commercial Governance
- Validate vendor invoices; reconcile against operational data before approval
- Identify discrepancies and ensure 100% commercial accuracy on all claims
- Coordinate with Finance for timely payments; maintain complete billing records
- Drive cost control and identify optimization opportunities across partner spend
SOP Compliance & Process Governance
- Develop, maintain, and enforce SOPs across all vendors and field teams
- Conduct regular audits and compliance reviews; close deviations with accountability
- Build governance frameworks that scale with operational growth
Training & Capability Building
- Design and run onboarding and training programs for pickers, vendors, and field teams
- Ensure all field teams are trained on SOPs, safety, and customer handling standards
- Track training effectiveness; iterate based on operational impact and audit findings
Performance Management & Reporting
- Build and maintain scorecards for all vendors and workforce partners
- Monitor daily, weekly, and monthly KPIs; drive corrective actions proactively
- Recommend rewards, penalties, and restructuring based on performance data
- Generate dashboards and insights for leadership to support planning decisions
